It is such a benefit having friendly, helpful technicians available when we need them. Even if I must leave a message, they are quick to return those calls. They are very knowledgeable but don’t use so many technical terms that you have no idea what they are talking about. It is also nice having the option to just send a message for things that are not urgent. I appreciate not being nickel and dimed to death. Planning on the same amount each month really helps keep things within our set budget for IT support. SP is worth every penny spent!