Technology Career

Silicon Plains is successful because we believe in putting our employees first. Working for us means you will be valued, challenged and supported.

Opening #1: Service Technician

SP is hiring! We’re looking for another technologist to add to our team. Must have experience in computer technology solution development, a solid understanding of how computers and the Internet affect people’s work life and a strong desire to see regional businesses succeed. 1 year experience is preferred, but we won’t ignore passionate graduates and students.

The work is challenging and fun. You’ll be helping our managed services team build small and medium business networks. Your day will include IT helpdesk service and response, project planning and solution coordination. You’ll need to know how PCs, networks, servers and the Internet work together and be able to troubleshoot and solve problems when they occur. See below for the position details.

SP is the fastest growing and largest technology solution provider in central ND. If you’re looking to work for a tech company that has a Silicon Valley culture with North Dakota values, look no further.

Great benefits and pay package.

Job Summary

Provides initial response to all service tickets. Reviews assigned tickets and fills-in details as needed through customer calls or further research. Resolves support issues remotely where possible. Assigns Tier 2 support as needed. Assists Tier 2, Tier 3 and Dispatcher as needed.

Day-to-Day Essential Job Duties

  1. Resolve Tier 1 tickets where possible.
  2. Executes and monitors maintenance and support scripts in Remote Monitoring and Management software.
  3. Provide remote technical support.
  4. Follows repeatable processes and procedures for service technicians.
  5. Troubleshoot a variety of computer issues.
  6. Set up and understand computer and network security.
  7. Configure computer networking.
  8. Install Hardware and Software systems.
  9. Escalate Tier 1 incidents that cannot be resolved by Tier 1 to Tier 2.
  10. Schedule Tier 1 service tickets appropriately.
  11. Resolve complaints and service issues.
  12. Keep abreast of new company products and services.
  13. Work with management on customer service initiatives.

Preferred Skills

Administrative Writing, Professional Communication, Microsoft Office, Organization, Analyzing Information, Problem Solving, Verbal Communication, Remote Support Tools, Ticket Systems (PSA Software).

Preferred Technical Skills and Experience

1+ years hands-on experience in IT service delivery and troubleshooting, 1+ years resolving computer and network issues via telephone and at customer site, familiar with a wide variety of brand, makes and models of routers, firewalls, switches, servers, PCs, database systems and enterprise software packages, 1+ years experience creating and maintaining positive customer relationships, CompTIA certifications.

Opening #2: Sales and Customer Account Manager

SP is hiring! We’re looking for another sales and customer account manager to add to our team. Must have experience in sales, computer technology, a solid understanding of how computers and the Internet affect people’s work life and a strong desire to see regional businesses succeed.

The work is challenging and fun. You’ll be helping our existing sales team pursue new clients and maintain existing ones.  See below for the position details.

SP is the fastest growing and largest technology solution provider in central ND. If you’re looking to work for a tech company that has a Silicon Valley culture with North Dakota values, look no further.

Great benefits and pay package.

Job Summary

Responsible for pursuing sales to new and existing customers.  Creates long term relationships with the portfolio of assigned clients.  Understands the customer’s demands, plans how to meet these demands and generates sales for the company as a result.

Day-to-Day Essential Job Duties

  1. Work with management to identify and pursue new customers and sales opportunities in particular customer accounts and in new or existing market verticals.
  2. Travels to customer locations as needed.
  3. Meets with customers and follows established new and existing sales processes.
  4. Regularly review customers’ service tickets and projects with Service Manager, personally follow up on any challenges.
  5. Build and maintain strong, long lasting customer relationships.
  6. Maintain communication with customers through phone calls, e-mail and face-to-face visits where possible.
  7. Plans projects with Service Manager to ensure services meet or exceed customer expectations.
  8. Establishes project, quarterly and yearly budgets with customers.
  9. Assists with communication and direction with customers for high priority requests or ticket/issue escalations as needed.
  10. Process all Quote Requests related to assigned clients.
  11. Skillfully uses ConnectWise, Quosal and other company software to produce reports, inquire into ticket status and produce quotes.
  12. Understands concepts of business to business sales – points, margin, products, labor rates, overhead, sales process and other activities related to new and existing customer sales.

Preferred Management and Administrative Skills

Administrative Writing, Professional Communication, Microsoft Office, Managing Processes, Organization, Analyzing Information, Problem Solving, Inventory Control, Verbal Communication, Leading, Coaching and Mentoring staff, Project Management.

Preferred Account Management Skills and Experience

5+ years of account management or other relevant experience in a technical setting, demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level, experience in delivering client-focused solutions based on customer needs, proven ability to manage multiple projects at a time while paying strict attention to detail, excellent listening, negotiation and presentation skills, excellent verbal and written communication skills.

Opening #3: Software Developer

Become One of the Best in Software Development. Are you…

  • A team-oriented, hard-working technologist?
  • Interested in working alongside other positive, supportive people?

If that sounds like you, you should send your application in to Silicon Plains – the region’s most admired technology consulting company.

Position Requirements

We need someone to help us develop enterprise software products.  Our software is in use around the world and we have a tremendous need for high performance people to drive development into the future.

The basic position requirements are:

  • Full-time, 40 hours per week
  • A college degree in Computer Science (or related), or 1 year corporate experience in business software development, preferably Microsoft .Net and SQL.
  • Travel to US-based locations once or twice per year.
  • Work from the SP office in Bismarck, ND.

For those with more experience:

  • Work from home after some on-site training time in Bismarck!

Your Name (required)

Your Email (required)

Your Phone (required)

Position Applying For

Subject (required)

Your Message

Attach Resume (File types: txt,pdf,doc,docx)

Success

Silicon Plains is successful because we believe in putting our employees first.  Working for us means you will be valued, challenged and supported.  We’re a leadership-focused group with a desire to see our team members succeed in every way.

Benefits Package

  • Health, Dental and Vision plan
  • Flexible schedule
  • Family-oriented
  • Great pay
  • Challenging work
  • Company-matched retirement plan
  • Paid training and certification
  • Work with team members who are at the top of their game
  • Paid vacation
  • Small, growing company – your voice is heard