Hear What Our Clients Say About Us
Before Silicon Plains it was a stressful event anytime we had to make a call to our provider, we never knew how fast they would react. Working with Silicon Plains we have achieved a much quicker response time…
Our specialty is aviation, not cyber security. Before working with Silicon Plains the IT process was stressful and was always a worry. What Silicon Plains has done for us is provide national level of service but scaled locally.
Oakmont Law Group
“Carson was super helpful! And we got two problems fixed super quickly!”
Thanks for your persistence in this difficult problem
Mountain Plains Equity Group Inc
Thank you for everything! You guys are so helpful
James is very knowledgeable and is reliable for problem solving. Thank you, James!
MHA Good Road Recovery Center
Immediate response time and so very helpful. Amazing team.
Bismarck Sign Company
Quick & efficient!
Always fast and efficient!
High Plains Equipment
Alex was great to work with he has patience for working with people who are slow on computers
Great Company Great People!
We Wasted So Much Time and Money With Our Previous IT Company
They are awesome!
We have 4 pediatric dentistry / orthodontic sites and they manage all of them. Their service is prompt, professional and highly skilled. We have been with them for several years now and the thing I appreciate the most (and probably take for granted at this point) is how well they understand our network. We have imaging software, network security, CBCT, PMS, movie players, VOIP phone, and numerous third-party vendors tapping into our system. Yet, they are smart enough to manage them all. It took very little time for them to learn our system and now little time is wasted to put out fires and keep everything current.
We used to waste so much time and money with our previous IT company. Not anymore. And, when we crunched the numbers, they are actually more cost effective than our previous company and any others I researched.
However, the bulk of what they do for us does not even appear on the score sheets. They are constantly monitoring and updating our servers, security, workstations, and back-ups without us even knowing.
Like I mentioned before, we work with lots of third parties to run our offices. I have to say, they are absolutely the best!
They Have Been Nothing Short Of Exceptional
We have been with them for about 5 years now. They have been nothing short of exceptional. They have great communication, very thorough and customer service bar none. They are always so quick to remote in and fix problems when they arise. I also love their core values: they are truly the only one in the industry that is customer focused. Many of the companies we have used in the past were so focused on nickel and diming us but not them. I love them so much that even being in Seattle I would still use this fantastic company more than anyone else in my own state. Thank you for all that you do, you truly care, and that can only be felt by the people you provide this wonderful care to. Always a raving fan because of you and your team.
I Can Focus on Being a Dentist
These guys know what they are doing! I can’t tell you how many times in the past, we’ve worked with tech companies who had to be on-site repeatedly for the same problem, racking up huge bills and never really solving the problem. SP is streamlined, they never recommend more than we need, and problems get fixed correctly the first time, every time. I’ve worked with a lot of the local IT companies and I can say without any reservation that SP has been much more knowledgeable and comprehensive than anyone else. Since joining forces with SP, I have been able to NOT worry about IT every single day.
Worth Every Penny Spent
It is such a benefit having friendly, helpful technicians available when we need them. Even if I must leave a message, they are quick to return those calls. They are very knowledgeable but don’t use so many technical terms that you have no idea what they are talking about. It is also nice having the option to just send a message for things that are not urgent. I appreciate not being nickel and dimed to death. Planning on the same amount each month really helps keep things within our set budget for IT support. SP is worth every penny spent!
Best IT Company I Have Ever Worked With
SP takes all the headaches out of technology. It makes it so much easier to run the practice when everything is working as it should. They completely manage everything; application software, computers, phones, etc. They are the best IT company I have ever worked with!
In 7 Years, I Have Never Had To Worry About IT
SP has fast and excellent service when needed most and they provide a peace of mind to my practice. I’ve been with SP for 7 years and they are professional and reliable. I have never had the need to try someone else.
They Help Your Office Work at its Optimum Level
We appreciate SP’s response time in helping us keep all of the different dental equipment, systems and programs working together seamlessly. SP is proactive and responsive not just reactive like others we’ve used in the past. Just go with SP. They can help your office work at its optimum level and keep you safe, compliant and sane while doing so.
Their Response Time is Unmatched
They provide a well-organized, comprehensive strategy to help manage our office’s IT needs. Delivered with a personal touch, custom fit for each client. Their response time is unmatched and they have great follow through to make sure the problem is resolved. They are more professional and have a greater depth of knowledge to help manage all IT needs- not just computers! They help manage intraoral cameras, scanners, printers, digital x-rays, data, HIPAA, etc., AND computers!
The Quality of Service is Unrivaled
Our practice is now running more efficiently which translates to better patient care. They have excellent customer service and timely follow through on requests. I highly recommend them as the entire team is knowledgeable, efficient, and the quality of service is unrivaled!
It’s Worth It
They -actually- do the IT and makes sure the system is working properly. They are quick to resolve any problems. We have used other IT companies in the past and they do neither of these. It’s worth it if you need reliable IT support.
Exceptional Customer Service
The biggest benefit to our company since working with them has been the exceptional customer service that we have experienced. Working with them has been an absolute pleasure! They did a great job of providing a turn-key solution for a great price with very short notice. Everything that they provided us has come on-time, on budget, and with no issues!
Freedom to Focus on What We Do Best
They provide us the freedom to focus on what we do best and not IT work. Their number one asset is their responsiveness. Tickets are responded to immediately or at least same day. When you call, the team knows you and your company. It’s easy to feel like you are the only client. Working with them is building a strategic partnership that allows your business to succeed, rather than just checking a box.
We Were Attacked by Ransomware
We didn’t have an IT department before we were attacked by Ransomware. After explaining our situation, they were able to restore our data. We’ve been a client ever since. They continue to keep our data and PC’s secure. We feel that their team is an extension of our business.
Exceptional Customer Service
They are such a huge improvement over our last IT service company. We have had little to no down time at all. We have only had our Citrix service go down twice in the last two years as compared to a once a week previously. One of the two times, was user error. I appreciate that they always keep us up and running. Do you ever have any problems? Do you want perfection? Go with them.
2219 E. Main Ave
Bismarck ND 58501